Orthodent are ISO 9001 certified
The entire Orthodent Centers team is pleased to announce that ISO 9001 quality certification has been awarded to Orthodent in May 2017.
ISO 9001 certification, what is it ?
The ISO 9001 standard is published by the ISO (International Organization for Standardization) Subcommittee.
This standard defines requirements for the establishment of a quality management system for organizations wishing to continuously improve customer satisfaction and provide compliant products and services.
Implementing a quality management system according to the requirements of ISO 9001 consists of:
• Demonstrating the ability to regularly deliver a product that meets customer requirements and applicable regulatory requirements.
• Seeking to increase customer satisfaction through effective application of the system and in particular, implementing a process of continuous improvement
Why is it so important to be ISO 9001 certified ?
In our Centers which are specialized in orthodontics, the quality rests very much on the personnel who must be perfectly trained and who must also have good contact with the patients.
Good organization is also essential, as well as a good flow of information.
It is important to properly determine the patient’s needs and to satisfy them.
To succeed, a company must be able to offer better services than its competitors.
The aim is to improve and ensure good organization to guarantee staff and patients that the decision to implement a quality system was made.
Today ISO 9001 certified, Orthodent is the first orthodontics establishment to have a certified quality system in Switzerland.
What are the points for issuing the ISO 9001 certification ?
A quality system is primarily a process-based organization. The following aspects are audited by external experts to see if they are in accordance with the recommendations of the ISO 9001 certification.
• Company management
• Documentation management
• Communication management
• Risk management
• Production
• Human resources
• Material resources
• Financial resources
• Measurements and analysis
• Continuous improvement
What are the advantages for patients ?
Our patients are guaranteed that our quality standards are internationally recognized and that they have been certified by external experts.
They benefit from a business philosophy that continuously seeks to increase customer satisfaction and a team of professionals who have successfully implemented a demanding quality management system.
At your service
If you would like to know more about the Orthodent Centers, do not hesitate to call us, we are at your service !